**Return and exchange procedure - Germany**

Are you not satisfied with your order? Our return and exchange procedures in Germany are simple and smooth in accordance with legal requirements.

**Step 1: Return/Exchange Request**

- Select the items you wish to return or exchange.
- Pack the items carefully in their original packaging.
- You can submit your return/exchange request by email to [flashfashiontrends@web.de] or by phone to our customer service at [+491788008054].
- Once your request has been processed, you will receive a return/exchange number and instructions.

**Step 2: Shipping the items**

- Mark your return/exchange number on the outside of the package.
- Send the items to the nearest branch of the shipping service provider commissioned by us or to the agreed drop-off point.

**Step 3: Return/Exchange Process**

- Our quality control teams inspect the items as soon as they reach our warehouse.
- In case of a return, the refund will be credited to the payment method you used.
- In case of an exchange, your new item will be sent to you as soon as possible.

**Notes:**

- In Germany, return or exchange requests must be made within 14 days of receiving your order.
- Items must be returned or exchanged unused, undamaged and in their original packaging.
- By contacting our customer service, returns and exchanges can be processed faster and more smoothly.

Customer satisfaction is our top priority. We are happy to assist you according to the return and exchange procedures in Germany. If you have any questions or concerns, please do not hesitate to contact us. We are happy to assist you.